Privacy Policy

1. Introduction

RP Metrics ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Profile information and preferences

2.2 Financial Data

To provide our services, we collect and store:

• Property investment data (purchase prices, rental income, expenses)
• Financial projections and calculations
• Portfolio information and scenarios
• Any other financial information you choose to input

2.3 Usage Data

We automatically collect information about how you use the Service:

• Device information (IP address, browser type, operating system)
• Usage patterns and feature interactions
• Log files and error reports
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and manage your account
• Send you service-related communications
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations
• Analyze usage patterns to improve user experience (using aggregated, anonymized data)

4. Data Security

We take data security seriously and implement industry-standard measures to protect your information:

• Encryption: All data transmission is protected with 256-bit SSL encryption
• Secure Storage: Data is stored in Australian data centers with physical and digital security controls
• Access Controls: Strict access controls limit who can view your data
• Authentication: Strong authentication protocols protect your account
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Incident Response: We have procedures in place to respond to security incidents

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Storage and Location

Your data is stored in Australian data centers to ensure compliance with Australian Privacy Principles (APPs) and local data protection regulations. We do not transfer your personal data outside of Australia without your explicit consent, except where required by law or to provide the Service.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our Service (e.g., payment processors, cloud hosting providers), subject to strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
• With Your Consent: When you explicitly authorize us to share your information

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and associated data
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications (service-related communications may still be sent)
• Account Settings: Update your account information and preferences at any time

To exercise these rights, please contact us at support@rpmetrics.com.au or through your account settings.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We use cookies for: authentication, session management, analytics, and preference storage.

9. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Australian Privacy Principles

We comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). If you believe we have breached the APPs, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@rpmetrics.com.au
Address: Brisbane, Australia